Dear Mr. Chick-fil-A
Posted June 22, 2010 by That Teowonna!Dear Chick-fil-A:
Believe it or not, there is such a thing as over service. Some people call it overkill. I call it aggravation. Know what? My workplace actually has a very large, nice cafeteria. I go to Chick-fil-A because I need to get out the office; away from the aggravation. As soon as I think I can relax, here you go…
I don’t know about anyone else, but That Teowonna: 1) does not want people who don’t know me calling me ‘sweetheart’ and ‘darling’; 2) don’t want to have my name announced when my food is ready; 3) don’t even want you to know my name; 4) don’t want you to take my tray to my table for me; 5) don’t want you snatching my cup away to refill it 6) nor do I want you stopping by my table every 2 minutes to make sure everything is still ok. When I go to Chick-fil-A, all I want is to: 1) order my food in anonymity, 2) sit down at my table in peace, 3) eat without interruption, 4) catch up on email, facebook and twitter, (again without interruption), 5) get my refill of sweet tea or lemonade and 6) go back to work.
Now, if you really want to make me happier, 1) get rid of those damn flies that were buzzing around my legs and head; 2) fill up that hollow space in middle of my large ice cream cone; and 3) make the lemonade the same price as the sweet tea. That will definitely improve your service, in the eyes of That Teowonna!
Mr. Chick-fil-A, you are already the tops when it comes to fast food customer service. There is nobody better than you; no one can compete. But I’ll be darned if you ain’t trying to screw it up!
Sincerely,
That Teowonna!
P.S. The tomatoes on my sandwich today were the best I’ve had all season! Where did you find those?
I suggest that you use the Drive-Thru in the future.
Well, speaking of Drive-Thru service, don't expect good customer serivce from Mr. Captain D's on Bush River. They are very nice in taking your order, your money, and then asking you to pull over and they will bring your order out. Now this happens all the time, not just with the mad lunch hour rush. My thing is, ask me if I would like to wait, before you take my money,. Now you got me committed without my permission. Oh and don't ask for your money back, you still gotta wait. Don't go inside to speak with the manager, she's busy, you still gotta wait. No Mr. Captain D's can't get my business anytime of the day.
AND IF YOU SAY ‘IT’S MY PLEASURE’ TO ME ONE MORE TIME, I WILL PELT YOU IN THE HEAD WITH MY NUGGETS AND RUN SCREAMING INTO THE STREETS! (but you really do have the best unsweetened iced tea in town)
Love it Teowonna! Keep up the good work!!!
Well, Ms. T- living in the north east, I cannot relate. I go to Chick Fil A just to hear “my pleasure”. I might have to move to SC if you guys are receiving restaurant style service in a fast food restaurant!
I guess this is regional. My point is when you try too hard, it doesn’t seem genuine.